The outcome of a cancellation, reschedule, shortage, or damage request depends on the confirmed order, timing, product condition, delivery status, and the facts that can be reviewed. This page does not promise an automatic refund or replacement.
Changes before confirmation
A quote request is not a confirmed order. You may update or withdraw an inquiry before confirmation by calling or texting 346-210-3484.
Changes after confirmation
Contact Prime Water Pallets immediately if you need to change the product, quantity, address, date, receiving contact, or access plan. A requested change is not effective until acknowledged and confirmed. Product procurement, route scheduling, loading, or transit may limit what can be changed.
Cancellations and rescheduling
Cancellation or rescheduling requests are reviewed based on when they are received and the work or costs already committed to the order. Any applicable charge, credit, or revised delivery term should be communicated for the specific order rather than assumed from the website.
Visible damage or shortage
When reasonably possible, inspect the pallet at delivery. Note the issue with the delivery contact, take clear photographs of the full pallet, affected cases, labels, packaging, and surrounding condition, and report the concern promptly. Keep the product, pallet, and packaging available for review; do not discard or redistribute affected goods before receiving instructions when avoidable.
Concealed issues
If an issue becomes visible only after outer packaging is removed, stop handling the affected portion, photograph it, record the quantity, and contact Prime Water Pallets promptly with the order and product details.
Storage and post-delivery handling
Issues caused after delivery by improper storage, direct sun, chemicals, unstable stacking, unauthorized movement, puncture, weather exposure, tampering, or other post-delivery handling may not qualify for a remedy. Follow manufacturer instructions and use appropriate storage conditions.
Review and resolution
Prime Water Pallets may request photographs, quantities, product codes, packaging, receiving details, or an opportunity to inspect the affected goods. Depending on the confirmed order and verified circumstances, a resolution may involve correction, replacement, credit, refund, rescheduling, or another agreed outcome where appropriate.
How to report a problem
Call or text 346-210-3484. Include the buyer name, delivery address, product, delivery date, description, affected quantity, and photographs when available.